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| About The Book
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| Description: |
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A successful Operations Management (OM) requires a totality perspective: it has to have a cross-functional approach, involving all operations functions, such as Engineering, Human Resource Management (HRM), Purchasing, Manufacturing, Logistics, Accounting, Finance, and Marketing. This book comprehensively delves on all components of Operations Management, and pans out practical approaches for their effective and efficient handling.
The book shows how Operations Management integrates the Top management, i.e. strategic level; Middle management, i.e. tactical level; and Functional management, i.e. operational slevel functions, to complement each other. Divided into 11 sections containing 28 chapters, the book extensively elucidates processes to formulate successful products and services, tools and measures of quality control standards (TQM), and various effective Supply Chain Management techniques. Along with theoretical expositions, the concepts are exemplified with Real-Life Cases and Examples throughout. The book is primarily intended for the postgraduate students of Management and Engineering—Production, Industrial and Mechanical. Also, the book will be equally useful for the management and engineering professionals. |
Contents: |
| Preface
Section 1: Business’s Relevance to Society 1. What is Operations Management? 2. Operations Management (Product) 3. Operations Management (Services) 4. Operations Management (Retailing) 5. Operations Management (Challenges) Section 2: Advancing Competitive Advantage 6. Strategy Section 3: Toyota Production System 7. Just in Time 8. Lean 9. Kanban 10. The 5S System 11. Total Productive Maintenance Section 4: Strategic Operations Plan 12. Process Technology 13. Process Design 14. Product Development 15. Capacity Planning Section 5: Conjecturing Future Sales 16. Forecasting Section 6: Honouring the Trust of Customers 17. Quality Section 7: Materialisation of the Company Mission 18. Operations Facilities Layout Planning 19. Production, Planning and Production Control Section 8: Management of Materials for Mission Materialisation 20. Inventory Management 21. Purchase Management 22. Stores Management Section 9: Application of Numeracy for Smart Fulfilment of Mission 23. Operations Management and Quantitative Techniques Section 10: In Pursuit of Excellence 24. Total Quality Management 25. Business Process Reengineering Section 11: Improving Competitive Advantage 26. Logistics 27. Supply Chain Management 28. Customer Service Index |
| Author Details
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| Author Name | BHATTACHARYA, SUBIMAL |
| About Author | SUBIMAL BHATTACHARYA was a Faculty at IISWBM, Calcutta. A Former Vice-President of Wesman Engineering Co. Ltd., Mr. Bhattacharya designed and installed the Quality Management System for the plant. His contribution to the industry spanning over 40 years includes designing and developing systems for streamlined Operations Management. He also offered consultancy services in the field of Quality Management and Quality Control to various technical organizations like TISCO and DEMAG, Germany, and served as a technical adviser in HiTechMica to help them set up the plant producing mica sheets and board. He has also worked as a consultant at Rourkela Steel Plant, and Swaraj Steel Plant, and guided Mechanical Engineers throughout his tenure. |